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SERVICES

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安装

F-DGSi公司的专业人员会在您指定的场所为您安装设备。我们会确保产品按照您的需要安装后才完成交货程序。


租用设备

租用 F-DGSi 设备可以让您:
保留资本预算
拥有很大弹性
没有折旧费用

要了解更多请点击此处 !


升级

很多F-DGSi发生器是模块化的,可以升级以提高性能、扩大用途。根据升级的范围和性质,有些升级可以在您的场所进行,有些则要在 F-DGSi 的服务中心进行。

Relocation service

F-DGSi offer its customers a relocation service for all instrumentation that it has installed and/or supplied.
Occasionally customers relocate to either expand there operation or to downsize.
We can take care of the deinstallation, reinstallation, and performance verification.
We can also advise on the specifications required for all the services at your new laboratory i.e.  bench space, gas supplies, gas filtration, power outlets, environmental conditions and consumables etc
Call us directly at F-DGSi to discuss your requirements and to receive a quotation

Spares and Consummables

F-DGSi offers a full range of service spares and consumables to its customers.
We do hold an extensive inventory for very fast delivery but if the item or items are not in our stock we do offer a hotline service which is guaranteed for a 48 hour delivery and is very often next day by midday.




保养服务

预防性保养服务可以在您指定的场所或 F-DGSi 的服务中心进行。我公司经验丰富的保养人员会确保您的设备满足各项性能指标。我们检查发生器、更换特殊零件、完成必要的产品更新、进行测试然后提供检验证书。我们建议每年进行一次预防性保养服务,以确保设备的良好性能。预防性保养可以保护和修复重要设备投资的可靠性。

预防性保养可以避免因故障造成的突发性停产和高额的维修费用。为确保您的 F-DGSi 设备拥有最良好的性能,我公司提供不同的保修和服务合同以:

提高设备的可靠性
确保设备的高效能
延长设备的服务期

修理

F-DGSi 公司维修工程师和技术人员都经过严格培训、拥有修理设备的资格认证。我们鼓励客户购买服务合同。若没有服务合同,只要一个电话我们的修理人员也会到位。根据修理项目和服务合同保修范围的不同,我们可能会需要您支付相关费用,如人工、零件、交通或货运。若有设备需要修理,请与F-DGSi 的服务中心联系以便尽快解决您的问题。

所有零部件都存储在公司法国总部Evry (91)
公司在很多国家的本地客户服务在工作日时48到72个小时之内能够回复您的要求
有任何技术问题可以使用公司热线
产品由公司服务人员使用法国生产的工具和装置进行修理

SERVICE LEVELS

  FULL SERVICE

PREVENTIVE SERVICE

Unlimited breakdown callouts include :
Travel, labor and accommodation

Yes

No

Fixed number Breakdown callouts include:
Travel, labor and accommodation

No

Yes

Service parts included

Yes

No

Consumables parts included

Yes

Yes

Discount on consumables

Yes

Yes

Response time = 2 working days ( Mo-Frid)

Yes

Yes

Unlimited telephone and Email support

Yes

Yes

Electronic visit report

Yes

Yes

Preventive maintenance with performance verification

In addition to the standard preventative maintenance visit our Field Services Engineers will deliver performance verification. This is carried out following the successful completion of the PM. The results of the performance verification are always fowarded to the end-user or supervisor.

Calibration and Recertification
Some customers only require the instrumentation to receive an annual recalibration and certification service. The Field Services Engineer will carry out the recalibration of the instrument. On completion of the recalibration a test will be performed to verify that the instrument is performing to the customers or manufacturers specifications. A certificate of calibration will then be issued to the end-user or supervisor 




培训

F-DGSi 经验丰富的服务团队通常会在公司为客户提供个性化的培训。根据客户要求,我们也可以在客户的 场地提供安装、运营和维护方面的培训。标准的培训模块涉及 F-DGSi 的产品和软件。课程包括课堂的理论介绍及实际动手进行设备的维护和运营。

 




若环境变换不定,实用有效的租赁是一个很好的战略选择:

租金100% 是作为开支来处理
无需应用折旧
保护投资预算 
灵活方便


实用租赁不影响企业的资产情况,可以使企业保持最好的财务状况。
不管您从事的是什么活动,对公司最重要的不是占有设备,而是在设备使用期限内拥有最良好的生产力。 
在此精神指导下,我公司的租用方式为您的实验室设备提供了新的解决办法: 

技术上的优势

F-DGSi 所有系列的产品
相关的服务范围广泛
客服的培训/资格认证由F-DGSi来做
F-DGSi 的保修和支持
公司所有销售点都有供应
只有一个对话人 (技术和财务上)
财务上的优势

租金被看作是运转开支
可以掌握使用期限
风险外移
资产软化
使用成本降低
设备发展管理


租赁可以根据客户的需求附加额外服务:

正常安装或紧急安装
正常熟悉过程或延长熟悉过程
IQ/OQ资格认证
预防性维护保养 (租赁超过12个月)
延长保修期
拆装


我公司的工程师训练有素并了解F-DGSi的技术。

要联系我公司,只需一个电话和一个对话人 : ,


Qualification Phases - 4Q model

In many highly regulated laboratories or laboratories which are UKAS, ISO17025, 21CFR Part 11 or GLP accredited it is often required by the customer that the instrument supplier carries out 4Q qualification on the instrumentation annually.


Design Qualification : Compare user requirements with supplier specifications - Supplier assessment

Installation Qualification : Verify environment - Verify arrival as purchased - Check proper installation

The Installation Qualification (IQ) is available for customers who require a formal IQ data package for the installation process.
Testing to show conformance to specification is performed during an OQ.

Operational Qualification : Test of operational functions - Performance testing - Test of security functions

The Operational Qualification (OQ) process demonstrates that an instrument functions to its operational specification in the selected environment.
F-DGSi OQ procedure confirms that the product meets all of its relevant published specifications in the environment in which it will be used.
The process is fully documented. Data is reviewed, and a documentation package is provided to assist with regulatory needs.

Performance Qualification : Test for specified application - Preventative maintenance - On-going performance tests


The 4Q Qualification service is delivered by our Field Services Engineers, if you would like to receive more information or a quotation please contact F-DGSi


Why do they choose F-DGSi ?
 

F-DGSi, 8-10 RUE DU BOIS SAUVAGE - BATIMENT Q18 - 91055 EVRY CEDEX - FRANCE, Tel: +33 (0)1.64.98.21.00 - Fax: +33 (0)1.64.98.00.43


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